Request data deletion

You can ask to access, correct or delete the personal data we hold about you.

How to ask

• RyfeTech Trainings: email [email protected] (or [email protected]) from the address you registered with, and say what you want deleted.
• The RyfeTech website (ryfetech.com): email [email protected], saying you want your inquiry removed.
• Booking with a business on RyfeTech Apps (app.ryfetech.com): email [email protected] and tell us the business you booked with. We hold the data in the system. The business may also hold its own records, so you can ask it too.
• Our apps for children (Pip the Dino ABC and ABC Quest): the information stays on your device, so you can delete it in the app or by removing the app.
• Anything else: email [email protected], or write to Ryfe Technology Opc, Purok 3A Blue Marlins, Anonang, Kaputian, Island Garden City of Samal, Davao del Norte 8119, Philippines.

Send requests by email. Do not include passwords or payment card details.

What happens next

1. We may ask you to confirm it is you, so we do not delete or share someone else's data.
2. We will reply within 7 days to say what we will do.
3. We delete what we can and tell you what we have deleted.

What we may need to keep

We may have to keep some records, such as payment and financial records, for as long as the law requires. If we keep something we will tell you what it is and why. Payment and financial records are kept for 10 years. Data held in backups is overwritten within 90 days.

If you are not happy

You can complain to the National Privacy Commission of the Philippines.